Trouble-Shooting and Improving your System

If you're having trouble with your Tempy sensors and gateway: we are here to help. Start with the three options below and together we'll get your system up and running.

Getting Started

If you’ve just opened your Tempy box, and are beginning for the first time. Click here for our simple 4 step setup process that should take you less than 10 minutes.

Trouble Shooting

Something not quite right? Take a look at our best practices guide of enhanced tips and tricks to see if we can help improve the situation…

We Can Help

If things still aren’t working right, reach out to our team online, via email, text, or call, and we’ll do everything we can to get you up and running.

How Does Tempy Work? Data Flow

Troubleshooting

Not receiving data? Try our trouble shooting steps:

Make sure the sensor has been activated:

  1. During the initial setup process, take a close look at Step 2.
  2. Each sensor has a button beneath the Tempy logo that wakes the device and connects it to the gateway for the first time.
  3. Push and hold that button underneath the logo until you see an LED flash in the window of the device.
  4. Now data should be flowing from the device.

Verifying Transmission:

  1. If you’re not seeing data in your Tempy dashboard, then we should verify the device is communicating correctly.
  2. Place the device on a flat surface within 5 feet of the gateway with a clear view. This will eliminate any possible interference for our test.
  3. Wait 5 minutes to make sure the latest update is reflected on the site.
  4. Log in to Tempy.io and verify that your device is visible and sending data.
  5. If so, we know the device is working, and can move on to positioning it where we want to collect the data from.

Positioning the Device:

  1. If the device transmits properly when placed near the gateway, we now need to find the optimal position for the device to collect data.
  2. The optimal transmission will have clear line-of-sight between the device and the gateway, but there are a few things we can do to improve transmission in adverse conditions.
  3. Try to avoid placing large pieces of metal or stone between the gateway and the devices. Sheetrock drywall will have a limited effect on range, but thick concrete walls can become a challenge.

Positioning the Gateway:

  1. If the Tempy device’s position cannot be brought closer to the gateway, then the next best thing is to move the gateway closer to the Tempy device.
  2. We suggest a small wifi repeater & ethernet bridge like this one that will let you move your gateway anywhere within your home wifi range.
  3. Position the gateway and it’s wifi repeater in the same room as the Tempy for optimal results.

Understanding RSSI:

  1. If you’ve gone through the steps, but a device still isn’t sending data, we can use the RSSI or Relative Signal Strength Indicator to start identifying issues.
  2. RSSI is not the only variable that affects connection, but it’s a useful tool. In your Tempy Account, it is under the Status tab for the device, second from the bottom. Here.
  3. If the RSSI is red or yellow, try bringing the device closer or moving the gateway to see if the connection stabilizes or improves.
  4. If you’re still having trouble with any element of Tempy, please contact us for additional support.

Troubleshooting

Not receiving data? Try our trouble shooting steps:

Make sure the sensor has been activated:

  1. During the initial setup process, take a close look at Step 2.
  2. Each sensor has a button beneath the Tempy logo that wakes the device and connects it to the gateway for the first time.
  3. Push and hold that button underneath the logo until you see an LED flash in the window of the device.
  4. Now data should be flowing from the device.

Verifying Transmission:

  1. If you’re not seeing data in your Tempy dashboard, then we should verify the device is communicating correctly.
  2. Place the device on a flat surface within 5 feet of the gateway with a clear view. This will eliminate any possible interference for our test.
  3. Wait 5 minutes to make sure the latest update is reflected on the site.
  4. Log in to Tempy.io and verify that your device is visible and sending data.
  5. If so, we know the device is working, and can move on to positioning it where we want to collect the data from.

Positioning the Device:

  1. If the device transmits properly when placed near the gateway, we now need to find the optimal position for the device to collect data.
  2. The optimal transmission will have clear line-of-sight between the device and the gateway, but there are a few things we can do to improve transmission in adverse conditions.
  3. Try to avoid placing large pieces of metal or stone between the gateway and the devices. Sheetrock drywall will have a limited effect on range, but thick concrete walls can become a challenge.

Positioning the Gateway:

  1. If the Tempy device’s position cannot be brought closer to the gateway, then the next best thing is to move the gateway closer to the Tempy device.
  2. We suggest a small wifi repeater & ethernet bridge like this one that will let you move your gateway anywhere within your home wifi range.
  3. Position the gateway and it’s wifi repeater in the same room as the Tempy for optimal results.

Understanding RSSI:

  1. If you’ve gone through the steps, but a device still isn’t sending data, we can use the RSSI or Relative Signal Strength Indicator to start identifying issues.
  2. RSSI is not the only variable that affects connection, but it’s a useful tool. In your Tempy Account, it is under the Status tab for the device, second from the bottom. Here.
  3. If the RSSI is red or yellow, try bringing the device closer or moving the gateway to see if the connection stabilizes or improves.
  4. If you’re still having trouble with any element of Tempy, please contact us for additional support.
How Does Tempy Work? Data Flow

Contact Tempy

    Please allow 48 hours for a response to your inquiry. Our business hours are Monday-Friday 9am-5pm.

    If you are uncertain of where to find your mcUID, this is the silver sticker on the underside of your device. We will need the mcUID appearing on the left side of the sticker to verify your device in the database.