Not receiving data? Try our trouble shooting steps:
Make sure the sensor has been activated:
- During the initial setup process, take a close look at Step 2.
- Each sensor has a button beneath the Tempy logo that wakes the device and connects it to the gateway for the first time.
- Push and hold that button underneath the logo until you see an LED flash in the window of the device.
- Now data should be flowing from the device.
- If you’re not seeing data in your Tempy dashboard, then we should verify the device is communicating correctly.
- Place the device on a flat surface within 5 feet of the gateway with a clear view. This will eliminate any possible interference for our test.
- Wait 5 minutes to make sure the latest update is reflected on the site.
- Log in to Tempy.io and verify that your device is visible and sending data.
- If so, we know the device is working, and can move on to positioning it where we want to collect the data from.
Positioning the Device:
- If the device transmits properly when placed near the gateway, we now need to find the optimal position for the device to collect data.
- The optimal transmission will have clear line-of-sight between the device and the gateway, but there are a few things we can do to improve transmission in adverse conditions.
- Try to avoid placing large pieces of metal or stone between the gateway and the devices. Sheetrock drywall will have a limited effect on range, but thick concrete walls can become a challenge.
Positioning the Gateway:
- If the Tempy device’s position cannot be brought closer to the gateway, then the next best thing is to move the gateway closer to the Tempy device.
- We suggest a small wifi repeater & ethernet bridge like this one that will let you move your gateway anywhere within your home wifi range.
- Position the gateway and it’s wifi repeater in the same room as the Tempy for optimal results.
- If you’ve gone through the steps, but a device still isn’t sending data, we can use the RSSI or Relative Signal Strength Indicator to start identifying issues.
- RSSI is not the only variable that affects connection, but it’s a useful tool. In your Tempy Account, it is under the Status tab for the device, second from the bottom. Here.
- If the RSSI is red or yellow, try bringing the device closer or moving the gateway to see if the connection stabilizes or improves.
- If you’re still having trouble with any element of Tempy, please contact us for additional support.